Accident

I was involved in a minor accident today morning. After I dropped my wife, I was going to my building which is some 300 mts from her building and my car was hit on the back by a bus which incidentally is contracted by our company itself. Although there wasn't much damage but still a back-light got broken. I called up the contractor and he was willing to get my car repaired. But just to be on the safer side, i.e, to make sure that the contractor does not turn away from his commitment, I asked HR how to go about the matter.
Here is the transcript of my mails with them,

********* I'VE DELETED THIS ON GV'S SUGGESTION*************

Astonishing, how important it is to put oil in the right places to get the things moving.